Learn how Computergate can help you deliver in-country warranty and improve the quality of service to your end clients whilst reducing the costs.
What are Computergate’s Global OEM Services?
Computergate provides OEM (Original Equipment Manufacturers) with the ability to provide localised in-country limited warranty & extended warranty services required to enable the repair of their end client’s device that fail during the nominated warranty period. Computergate can act directly with or on the behalf of the OEM pending the extent of the OEM to offer these services.
Computergate offers a range of ‘Replacement’ services to allow an OEM and its channel partners to meet its obligations under warranty and extend to the end user further services to enable increased value during the sales cycle.
Valid replacement parts provided by the OEM are held at nominated stocking Computergate locations. Upon consumption, replaced parts are then RMA’ed back to the OEM for replenishment.
Extended Warranty & Out of Warranty support is available pending the availability of parts after the product is End of Life (EOL).
OEM Services we deliver.
- In-Warranty On-Site Replacement
- Warehousing & Replacement Parts Management
- Repair Centre Board Replacement & Testing
- RMA back to OEM for board level repair
- White Labelling of CG OEM Service
- Channel Model to support both Direct & Indirect Sales
- Consumable & Parts Sales
- In-Warranty & Extended warranty Maintenance Contracts
- Installation
We provide a range of specialised services for computer parts
Warehouse & Distribution
We can provide warehousing services to safely store your spare parts. We manage storage for single and multiple locations.
Fulfilment Services
We handle the order details and delivery, and coordinate the picking, packing and dispatch of your items, whether they are stored onsite or offsite.
Receiving & Inventory Management
We receive you stock orders, coordinate storage and can maintain your inventory, including unloading, palletising and stocktaking.
Our OEM Partners
