IT Field Service Delivery Technician (Sydney)
Computergate offers a full range of Partner & Managed Services to provide comprehensive and cost- effective IT support services for all size businesses.
We are currently seeking a Service Delivery Technician to provide coordination and delivery of Technical Services tasks within the Service Desk and on-site support. This involves working with industry standard computer servers, PC’s, Laptops, Tablets, networks and communication protocols.
Primary responsibilities include:
- Assist in the delivery of service by providing dispatch, logistics, workshop and Service Desk, in-house & on-site support
- Manage service requests, incidents, and problem through ticketing system
- Coordinate & Deployment of technical resources in other geographies to perform timely resolution of support requests within specified SLA’s
- Experience in a diverse range of hardware and software, including but not limited to network connected devices at the desktop & user level
- Maintenance & Repair of Printers & Scanners
- Assist with Spare Parts Management & Logistics duties
- To schedule, co-ordinate and attend On-site & remote tasks working within service guidelines
Key Selection Criteria:
- Industry accreditation and minimum of 2-5 years recent experience with IT & Service Desk related support
- Technical expertise in End User technologies, including PC's, Laptops, Point of Sale, Printers, Network devices, Microsoft Windows, etc.
- Knowledge and experience service ticketing systems and Hardware break/fix services for Spare Parts replacement
- Understanding & Knowledge of Service Level Agreements and deliver against set criteria’s & processes
- Capable of working in a Team environment assisting in multiple tasks on hand in different Time Zones across Asia Pacific
- Good understanding of Logistics & Inventory Management techniques
- Excellent communication; professional presentation
- Able to work with minimal supervision with strong problem-solving skills
- Strong personal time management skills and priority setting skills
- After hours work will be rostered among the service delivery team and be paid as over time
- Permanent Resident minimum
- Driver’s License & Own car is essential
You must have strong technical know-how or the ability to be able to identify and/or resolve issues by adapting to the outcome of the requirement.
If you think that you have what it takes to meet these minimum requirements and looking for a career opportunity that will definitely broaden your skills then let us know.