Computergate Australia offers a full range of Partner & Managed Services to provide comprehensive and cost effective IT support services for all size businesses. We are currently seeking a Full time IT Service Delivery Technician  at our office in Osbourne Park, Perth to provide high levels of customer satisfaction through service teams, remotely and on-site, throughout Asia & ANZ.

Primary responsibilities include:

• The technicians will assist in the delivery of service by providing dispatch, logistics, workshop and Service Desk, in-house & on-site.
• Follow detailed processes for the tracking of Service Tickets & Time management.
• Deploy technical resources in other locations to perform timely resolution of support requests within specified SLA’s.
• Experience in hardware, software and network connectivity basic troubleshooting at the desktop & user level.
• Overall professional attitude with excellent written and oral communication skills, and ability to quickly and accurately act upon and diagnose any equipment issues reported and work efficiently with minimal supervision.
• Assisting with Spare Parts Management & Logistics duties
• Working and communicating effectively under pressure

Other minimum Job requirements:

• After hours work is to be expected and will be paid as over time, there will be after hours Roster shared amongst all the Service delivery Technicians.
• Ability to work within Service level Agreements and delivering against the set criteria’s & processes to achieve the end result.
• Ability to schedule and co-ordinate remote tasks working with Computergate certified Service Providers.
• Capable of working in a Team environment assisting in multiple tasks on hand in different Time Zones across Asia Pacific.

Key selection criteria:

• Industry accreditation and minimum of 2-5 years recent experience with IT & Service Desk related support.
• Technical expertise in End User technologies, including PC's, Laptops, Point of Sale, Printers, Network devices, Microsoft Windows, etc.
• Knowledge and experience service ticketing systems and Hardware break/fix services for Spare Part replacement.
• Good understanding of Logistics & Inventory Management techniques.
• Previous exposure in remotely coordinating technical outcomes to the client.
• Excellent communication & English skills (Fluent written & verbal a prerequisite) and putting the customer first.
• Excellent customer liaison ability.
• Professional presentation, self-motivated and proactive attitude.
• Ability to work unsupervised with strong problem solving skills.
• Australian Permanent Resident minimum.
• Driver’s License & Own car is essential and willing to drive to client sites, mileage expenses including mobile phone allowance will be paid by Computergate.

If you think that you have what it takes to meet these minimum requirements and looking for a long-term career opportunity that will definitely broaden your skills then let us know.

Salary negotiable based on qualified experience - $55,000 to $60,000 per year base rate plus super.